How This Assam-based Startup is Making Health Centres in Northeast ‘Chaos-Free zone’

How This Assam-based Startup is Making Health Centres in Northeast ‘Chaos-Free zone’

Having to wait long in a queue to get an appointment with the doctor, and even after appointment, waiting for hours is a pain. Can clinics and hospitals be made a queue-less and a chaos-free zone?

YES says Oxyfind, a Guwahati-based healthtech startup.

“In India, the doctor to population ratio is 1:1800, which is starkly low in comparison to the minimum recommended ratio of 1:1000, set by WHO. Having a ratio of 1:1800 means there is 1 doctor for every 1800 patients/persons in India. This poses a massive challenge for us to get as many patients the chance to consult a doctor of their choice. It is to fill this vacuum that the idea of Oxyfind, was conceived,” says Pankaj Majumder, COO at Oxyfind, in an exclusive interaction with The neVibes.

Oxyfind is a joint-venture of Pankaj Majumder (COO), Nabajyoti Das (CEO) and Bapan Biswas (CTO). They have a slew of startups behind them. They went through setbacks with their individual startups before coming together to build this healthtech. Pankaj and Nabajyoti met on the social site, Facebook, and Bapan was Pankaj’s junior in North Eastern Hill University, Meghalaya. Their common passion to contribute something constructive made Oxyfind happen.

What is Oxyfind all about?

Oxyfind, a SaaS-based queue management application for clinics and OPDs, is trying to reduce the registration time to almost zero, thus ensuring no-more-crowded waiting rooms. It provides personalized QR code and link for booking to clinics and OPDs. Its real-time appointment slot tracking is unique. What differentiates it from others is - it doesn't confirm the appointment without prior knowledge of clinics, and provides complete transparency and flexibility to the clinics. And the best part – Oxyfind works on multiple online listing platforms such as Google Business, Justdial, WhatsApp Business, Facebook, and their own website.

Oxyfind works in two simple steps:  Step 1. A QR based self-registration (Oxy QR), whereby people can scan the QR code with their smartphone and self-register. After registration, the patient can access the list of available doctors, timings, available slots, and book an appointment.

Step 2. Once the appointment is confirmed from the clinic’s end, the same smartphone will turn into OSS (Oxyfind Smart Screen), whereby the person can see the live data of the slot and the ongoing slot.

Oxyfind is like the Ola and Uber. Pankaj explains, “We observed that if the consumer is provided with real-time update about the progress, he/she remains calm. Some of the examples are logistics companies, which enable tracking of their parcels, cab services like Ola & Uber provide tracking of cabs, food delivery services like Swiggy and Zomato helps tracking of food.  We at Oxyfind are doing the same, helping patients save the entire day by tracking their appointment live on their phones from anywhere. Oxyfind not only solves the clinic's problem by making it queue-less and zero waiting zone, but also saves patient's time.”

Making The Impact

In less than a year since its launch, more than 50 clinics are using Oxyfind, 2200+ profiles created, and 3400+ appointments have been generated so far. They are constantly in touch with all the popular clinics overloaded with patients but have less manpower to handle patient queries, small waiting room, no parking space to help them offer better patients' experience.

Your Data is Safe

Pankaj vouches for the security of the data. “All the communication between client and server is fully encrypted using ssl TLS 1.3, which means eavesdropping and listening to the communication is next to impossible. The database is stashed in a different geo-location server, thus creating more redundancy and making the app doubly secured.”

Immediate Goals

The bootstrapped startup, Oxyfind is constantly innovating and adding new features to make both the patient and clinic experience better. On their next update, they will try to predict the approximate waiting time for each patient, enable patients to upload their past medical records, keep a digital copy and share them with the doctor, thus saving time, paper and helping doctor to pre-diagnose the patient.

Also, they plan to roll out an application for diagnostic lab, and will integrate the same database so that the patient can share their lab reports with the concerned clinic or doctor with the click of a button.

Currently, they use Google Artificial Intelligence, which helps doctors store medical records of patients just by speaking in front of the mobile, desktop or tab instead of typing or writing.

The team is working hard to boost profiling structure of patients for medical emergency.

“Since we will be dealing with a humongous data, our goal is to create AI model to predict the approx. waiting time for each patient, predict average consulting time, etc.

“Besides, we plan to use Google and IBM Watson Third party health API to run pre-diagnosis on patient medical data, thus sending alert to patient about the severity level of the disease and helping doctors consult better,” says Pankaj.

Considering today’s medical scenario where clinics and hospitals have become synonymous with long queues, Oxyfind is a giant leap that can help revolutionise the healthcare system in the Northeast and beyond.